Player welfare is our main priority at Monkaji, and we take responsible gaming seriously.
Our key focus is to ensure that players use our website for fun and entertainment purposes only. However, we are aware that sometimes players lose control of their gambling.
If gambling is having a negative impact on your life - socially, emotionally, or financially - then we encourage you to read this responsible gaming policy and take action.
Even if you consider yourself a responsible player, please consider implementing limits when playing at Monkaji.
Monkaji has a strict policy to prevent minors from taking part in underage gambling. We perform both identification and verification checks on all our players.
We reserve the right to ask for proof of age information/documents from our players at any time, and especially if we suspect a player is aged under 18.
Only players of legal age may play at Monkaji. If anyone is involved in underage gambling, any bets placed will be nulled and voided. Winnings will be forfeited, and other legal implications may also apply.
If you are worried someone underage might have an account on Monkaji, please inform our customer support team on live chat or emailing email@example.com. We will take all necessary measures.
We recommend using internet filtering software on any device with internet access that minors may access, such as Net Nanny or Cyber Patrol.
This software will allow you to control and prevent access to gambling sites, and make our website unavailable to minors.
Some further helpful tips which you can adopt:
- Do not leave any device with the internet unattended when you are signed in on any casino website.
- Password-protect your devices and keep your passwords safe.
- Do not allow individuals underage to participate in any gambling activity.
- Keep your gambling account logins and payment methods hidden.
Monkaji offers its players tools to help ensure players only spend the time and money they can afford on gambling activities.
Monkaji’s deposit limit helps you control how much you can deposit over a time period. You can set daily limits and when your limit is hit, you will not be able to deposit further until the limit resets.
To set a deposit limit, go to your Monkaji account. Under ‘My Profile’, go to ‘Limits’, where you can select your preferred deposit limit.
If you need any help, contact our customer support team on Live Chat or by emailing firstname.lastname@example.org with your account information and details of your desired deposit limit.
Any limit you set in place will only be decreased or increased at your request.
The limits will be decreased and made stricter immediately when you set such limits or as soon as when our support team receives such notice from you.
Limits will only be increased and made less strict only after the lapse of 24 hours from the day on which we receive such notice from you.
Please note: any limits you set on Monkaji are only applicable to this brand and don’t apply to any of our sister brands.
If you would like to take a gambling break, you can self-exclude for 24 hours. During any self-exclusion period, you will not be able to gamble on Monkaji, and you will not receive any marketing materials from us. You will only be able to login to withdraw any funds from your account.
To self-exclude, go to ‘My Profile’, then the Self-Exclusion section. As ever, contact our support team on Live Chat or by emailing email@example.com if you need assistance.
To increase an existing self-exclusion, contact the support team. A self-exclusion period is increased immediately upon you notifying us.
Should you wish to prevent yourself from ever playing or opening an account with us, you should contact customer support. Please note that if you self-exclude from Monkaji, it will only apply to this brand and not any of our sister brands.
If you self-exclude from Monkaji and have accounts with different gambling operators, we encourage you to consider extending your self-exclusion to other operators by contacting their respective customer support team. We also recommend you stop following any social media accounts that are linked to Monkaji or any other gambling operators.
Permanent Account Closure
You can close your account permanently with us, which means that you will no longer be able to play with us or ever have access to your account. We cannot reverse this decision. Account closure is separate from self-exclusion. We encourage you to withdraw your funds before you make this request.
Should you wish to close your account permanently, contact the customer support team on Live Chat or email firstname.lastname@example.org.
Seeking independent help and support
If you wish to check whether your gambling behaviour, or someone’s behaviour you know, is responsible we suggest that the Gamblers Anonymous Questionnaire is taken. Find it here.
Many independent professional organisations provide support and guidance to individuals who might be developing or already have a gambling problem. Although our support team is trained to look out for problem gambling, we advise you to contact organisations qualified to provide professional guidance you may need.
The following organisations provide professional assistance on how to combat problem gambling and offer the necessary emotional support:
Most countries have helpline organisations that provide similar problem gambling support. We encourage you to refer to those organisations due to specific language and cultural barriers.
- Make sure that your decision to play is a personal one.
- Define financial and session limits before you begin playing.
- Expect to lose and do not bet more than you can afford to lose.
- Gambling is for entertainment purposes only. Do not treat it as a profit-making activity.
- Do not use gambling as a way to cope with stress, loneliness, or depression.
- Educate yourself about gambling problems and watch out for signs.
- Do not be ashamed or afraid to seek help and assistance.
Never play if:
- You are under the age of 18 or the legal gaming age in your country of residence.
- Gambling interferes with your day-to-day responsibilities.
- You are in recovery for any dependency.
- You are under the influence of alcohol or drugs.
- You are attempting to make up for prior losses.
- Your goal is to recover a debt with winnings or win enough to pay a bill.